Return Policy

At Beach Monograms, most of our products are custom-made and therefore not eligible for a refund. However, we do accept returns under the following conditions:

What Can Be Returned

• Items that arrive with visible damage.
• Items with errors in the custom design that are the fault of Beach Monograms.

What Cannot Be Returned

• Items with errors in the design that were approved by the customer during the review process. Please carefully review all proofs before approval.
• Items that show noticeable wear, such as stains, tears, or signs of washing or use.
• Items returned more than 30 days after receipt of purchase.

Return Process

To ensure a smooth return process, please follow the steps below:

1. Request an RMA Number: Before returning any item, you must obtain a Return Merchandise Authorization (RMA) number.
   • Email us at info@beachmonograms.com with the following information:
     • Your purchase date
     • The item(s) you wish to return
     • The reason for the return
2. Prepare Your Return:
   • Once you receive your RMA number, write it clearly in a visible spot on the outside of the return parcel.
   • Ensure the item is in "like new" condition and properly packaged to avoid damage during transit.
3. Send Your Return To:
   BEACH MONOGRAMS - Returns
   227 Knox St
   Barbourville, Kentucky 40906
   United States

Refunds, Exchanges, and Store Credit

• Refunds: Approved returns for refunds must be made within 30 days of receipt of purchase.
• Exchanges or Store Credit: Approved returns for exchanges or store credit must also be made within 30 days of receipt of purchase.

Shipping Charges for Returns

• Customers are responsible for all shipping charges associated with returning products.
• Shipping charges are non-refundable.
• If the return is due to an error or damage caused by Beach Monograms, please contact us to discuss potential shipping reimbursement.

Additional Notes

• For items damaged upon arrival, we may request photographic evidence to verify the issue.
• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
• For any questions or concerns, please contact our Customer Support team at info@beachmonograms.com.